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Lili Cheng is a Corporative Vice President of Conversational AI at Microsoft. Her work in computer science and technology, has focused on communication, language, user interfaces, social computing platforms, operating systems, and computing education,. Her work has impacted hundreds of millions of users, and millions of developers, and she has as co-authored over 100 patents.
Lili joined Microsoft in 1995. Her early work included the development of social computing platforms released in the 1990s by Microsoft, including V-Chat, the Virtual Worlds Platform, Comic Chat, and Wallop. In 2002-2003 she lead an advanced development project on top of Microsoft Windows call Sapphire, which instrumented user and system behavior in fine detail and automatically clustered and featured projects, people, and time, by importance. This work significantly influenced future versions of Windows. As a result of this work, in 2003 moved from Microsoft Research to become the General Manager of Windows User Experience. In Windows, incorporated search in the operating system, and was responsible for every UI element of the Windows OS, from shell to control panels, to email, browser, and parental controls. Much of this work persists today in modern Windows.
In 2005, Lili created and managed Microsoft Creative Systems group, which produced an educational programming environment called Kodu. Kodu has been used by over 10 million students worldwide. From 2007-2012 created and led Microsoft FUSE (Future Social Experiences) Lab and partnered with the Azure group to build the earliest scaled application for Azure called Twigg, which integrated Twitter data with Bing's public search to allow novel uses of public social network data including: news discovery, timeline studies, and ability securely ingest real-time data that respected privacy and deletions. Her most recent work has been Microsoft Bot Framework and the creation of conversation AI tools for Microsoft Azure. These tools are available on GitHub and used by millions of developers and thousands of companies to create conversational experiences, AI assistants, customer support services, and voice brands.
As part of a long-term focus on STEM education for all students and created two annual symposiums to expand impact of technology to social scientists (Social Computing Symposium) and design schools (Design Expo). Lili was born in Tokyo, Japan, and grew up in Omaha Nebraska. Her first career was working as an architect on large urban design projects in Tokyo and Los Angeles focused on building community in the built environment, and she has three children and live in Bellevue, Washington.