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With AI advances poised to drive service system productivity and quality—similar to the way previous generations of technology revolutionized agriculture and manufacturing productivity and quality—it is time to take stock for industry-academic-and-government stakeholders on this important topic. This online exchange will begin with an opening keynote from Dr. Nicholas Donofrio of IBM (Retired Executive Vice President Innovation and Technology), followed by four panels and an open discussion on next steps that the National Academy of Engineering could pursue on this subject.
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