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Anchor Lead: When the C-E-O of a Seattle hospital wanted to improve quality, safety, and efficiency…he looked to a car manufacturer.
Randy Atkins: Gary Kaplan, head of the Virginia Mason Health System, was inspired by Toyota as he radically overhauled procedures.
Gary Kaplan: The time is now for us to open our eyes and be willing to learn from other industries. The engineering approach is certainly a very powerful one for healthcare.
Randy Atkins: For more than a decade, Kaplan’s been embracing things like…
Gary Kaplan: …mistake-proofing, just-in-time supply chain management, and really elimination of all of the wastes that are so inherent in our healthcare processes. The same pathway to improving quality and making care safer can allow us to control our costs.
Randy Atkins: Kaplan stresses that adopting such approaches requires strong leadership, willingness to challenge established norms, and long-term commitment. With the National Academy of Engineering, Randy Atkins, WTOP News.